Cancellation Policy
Appointment Policies
Cancellation Policy
elle.b salon charges 50% for same day (less than 24 hours notice) cancellations. For appointments without cancellation notice (no-shows) elle.b charges 100% of the scheduled service. Any cancellation made via text, voicemail or email after hours will count as a same day cancellation (less than 24 hours). Monday appointments must be cancelled no later than 5pm on the Friday before to avoid being charged as a same day cancellation. Cancellation notices must be given earlier for some services such as for Bridal Packages.
*Any cancellation, with less than 24 hours notice, of a complimentary appointment or a redo appointment will forfeit the complementary nature of the appointment and will be charged at the full price point.*
Late Clients
When a client runs late it cuts into the appointment time. elle.b salon reserves the right to change the appointment to fit in the time slot left, or decline the service if the technician can no longer accommodate the timing.