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Appointment Policies

Cancellation Policy
  • Same-day cancellations (less than 24-hours’ notice) are charged 50% of the total appointment fee.
  • Appointments canceled without notice (no-shows) are charged 100% of the scheduled service.
  • After-hours cancellations via text, voicemail or email count as same-day cancellations.
  • Monday appointments must be canceled by Friday before 5pm to avoid same day cancellation fees.
  • Cancellation notices are required earlier for services such as for Bridal Packages.
  • Any cancellation, with less than 24 hours notice, of a complimentary appointment or a redo appointment will forfeit the complementary nature of the appointment and will be charged at the full price point.

Late Clients
When a client runs late it cuts into the appointment time. elle.b Savvy reserves the right to change the appointment to fit in the time slot left, or decline the service if the technician can no longer accommodate the timing.