Salon Policies - elle.b savvy

Payment Policies

Notice to our Valued Clients:

To help us continue providing a high-quality experience while reducing our environmental impact:

A 3.5% convenience fee is added to all credit card transactions. This helps offset rising processing costs, allowing us to maintain steady service prices. This fee does not apply to cash or debit card transactions.
A 1% Green Circle charge is included on every ticket to support our partnership with Green Circle Salons, which kept over 1 million pounds of salon waste out of landfills in 2024.

These contributions make a big difference for small businesses and the planet. Thank you for supporting us and a greener future!

Appointment Policies

To ensure we can provide exceptional service to all clients, please review our appointment policies below.

Cancellations & Rescheduling

We require at least 24 hours’ notice for cancellations or schedule changes.
Late cancellations (less than 24 hours’ notice) and no-shows will be charged 50% of the scheduled service cost, up to $50.
Specialty services such as Bridal Packages require advance notice beyond 24 hours. Please contact us for specific timing requirements.
Complimentary and adjustment appointments canceled with less than 24 hours’ notice will forfeit the complimentary nature of the appointment. The appointment will be charged at full price.

Late Arrivals

If you are running late, please contact us immediately. When a late arrival reduces your appointment time, we reserve the right to modify your service to fit the remaining time or reschedule your appointment if we can no longer accommodate the full service. Appointments canceled due to lateness will be charged 50% of the scheduled service cost, up to $50.